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FAQ

You have questions and we have answers. Check out our frequently asked questions.

 

If you don't see your question here please feel free to contact us and a member of our team will reach out to you shortly!

  • What expectations should I have from Spring Cleaning?
    You should expect the highest quality service. Our professional, and knowledgeable staff will guarantee you get a well-done job with top-notch supplies and equipment
  • Which cities do you service?
    We service Toronto and the Great Toronto Area (GTA). We go as far west as Hamilton, as far east as Oshawa, and as far north as New Market.
  • Do you come to my location to give me a quote?
    Yes, we can! Being able to come to your location helps us provide a more accurate quote for you. However, we do offer estimates over the phone at (647)614-6884 or you can contact us by email winterspringcleaning@gmail.com if coming your location for a quote is not an option.
  • How much do your services cost?
    Because we provide a custom service, the total cost is dependent on several factors such as type of service and size of the area we will be cleaning. Once you provide us with your cleaning needs. We charge a minimum fee depending on the service you requested and the length of time it will take. If, due to the nature of the service, it takes longer than that agreed upon amount, an additional fee charged by the hour will be added.
  • Do you provide supplies and proper equipment?
    Yes we do. Through our experience, we have our own trusted supplies and equipment that provides the cleaning results which meet our standards. This is how we provide your home and/or business with the top-tier cleaning service that our clients love.
  • Does Spring Cleaning clean EVERYTHING?
    Yes, we are a full-service cleaning company. We clean homes and business offices from small apartments to office floors. We provide a wide range of servies including deep cleans, post-construction cleans, carpet cleaning, power washing, junk removel and clean everything from high dusting, windows and even detailed cleaning.
  • Can I cancel or reschedule my appointment?
    Yes you can. We ask that you notify us with a minimum of 48hrs before the scheduled appointment. But, life happens sometimes and surprises can pop-up at any time - we get that. We do ask that you do notify us to the best of your ability so we can discuss next steps.
  • What if you break or damage something during the service?
    We always treat your home and business with care like it's our own. However, we do have liability insurance that covers items up to a certain amount. But if it’s a small item we would be more than happy to reimburse you the full value should we be responsible for an item breaking during a cleaning.
  • How long would my cleaning appointment take?
    The length of time a cleaning takes depends on the type of service you are requesting and the size of your home or facility. We start with a minimum time and fee based on these factors and any additional add-ons will increase the time it takes to leave your facility spotless.
  • Do I need to be at the said location during my cleaning?
    No, you don't - it is completely up to you! If you'd like to be present during your appointment we can schedule it based on your calendar OR arrange things so our cleaners are in and out without you there. We do ask that if you will be offsite to please communicate and provide us with the appropriate tools so that we can easily enter and exit your facility.
  • I have a question about my invoice. Who should I contact?
    Please contact our CEO Crispin Charles for any payment inquiries. You can contact him by phone at (647)-614-6884 or send an email to crispincharles@gmail.com
  • I have a question about our service contract or schedule. Who should I contact?
    Please contact our CEO Crispin Charles for any payment inquiries. You can contact him by phone at (647)-614-6884 or send an email to crispincharles@gmail.com
  • I wasn’t satisfied with the service. Who should I contact?
    We're sorry to hear that you aren't happy with the service we've provided you. Please contact our CEO Crispin Charles with your concerns. You can contact him by phone at (647)614-6884 or send an email to crispincharles@gmail.com
  • What methods of payment do you accept for your services?
    We accept E transfer, Cash, cheques, direct deposit, VISA, or any credit cards
  • Do I need to tip the cleaners?
    No, you don't need to but it would definitely be appreciated. We don't do it for the tips, every member of the Spring Cleaning team treats your home and business like our own and takes pride in leaving you with a spotless environment.
  • How are the prices for your services calculated?
    Because we provide a custom service, the total cost is dependent on several factors such as type of service and size of the area we will be cleaning. Once you provide us with your cleaning needs. We charge a minimum fee depending on the service you requested and the length of time it will take. If, due to the nature of the service, it takes longer than that agreed upon amount, an additional fee charged by the hour will be added.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept e-transfers, Cash, Cheques, Direct Deposit, VISA, or any credit cards

Cancellation Policy

We understand that inconveniences can come up out of nowhere, and you have to set your priorities straight. However, we would appreciate a 48- hour window notice so we can adjust our schedule

Satisfaction Guarantee

Expect the highest quality service. Our professional, and knowledgeable staff will guarantee you get a well-done job with top-notch supplies and equipment

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